2014 Mar 11
Sales Advisors must be proficient in completing the sales process. Direct customer contact is an important part of the job, Sales Advisors must be able to answer questions and queries regarding all products and services in both retail and corporate business. The reason to profile these candidates is that not only their knowledge is vital, but also their personality is a key factor in having good customer relations and thus meet sales targets and increase sales. This test measure the essence of soft skills for this job.
Tags: customer contact, sales, telco, telecommunication.